Shipping & Returns

family-bike-ride-colorado

Canada shipping information

General Information:

  • We offer free shipping on all orders above CAD$39
  • Otherwise shipping is CAD$6 per order
  • Items may arrive separately

Delivery timeframes and tracking information:

  • Tracking numbers are only issued after your order has been processed and can take up to 24 hours to be sent via email after your order has been dispatched.
  • For rural and islands deliveries please allow an additional 3-5 days to the prescribed delivery window.

Product name

Processing time

Delivery timeframe once dispatched

Shotgun Pro Child Bike Seat + Handlebars Combo 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries

Shotgun 2.0 Child Bike Seat + Handlebars Combo 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries

Shotgun Child Bike Seat + Handlebars Combo 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries

Shotgun Pro Child Bike Seat 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries 

Shotgun 2.0 Child Bike Seat 

2-3 working days 

Delivery in 10-14 working days for mainland deliveries

Shotgun Front Mounted Child Bike Seat 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries 

Dirt Hero Off-Road Balance Bike 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries 

MTB Tow Rope 

2-3 working days 

Delivery in 3-7 working days for mainland deliveries

MTB Tow Rope + Carabiner 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries 

Windproof Kids MTB Jerseys

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries 

Shotgun Pro Child Bike Seat Handlebars 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries 

Shotgun 2.0 Child Bike Seat Handlebars 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries 

Kids Ride Shotgun Pogies 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries

STB – The MTB Animal Alphabet 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries

Dirt Hero wheel kit 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries

Shotgun Child Hip Pack 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries

Shotgun Bike Tow Rope + Child Hip Pack Combo

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries

Shred Til Bed – Dialled Dino Kids T-Shirt 

2-3 working days 

Delivery in 10-14 working days for mainland deliveries

Shred Til Bed – The MTB Activity Pack 

2-3 working days 

Delivery in 3 - 7 working days for mainland deliveries

 

If you have a question about your order, shipping times, or need additional shipping options, please contact us.

Tax, duty and customs charges

Good news! There are no tax, duty or customs charges for any of our Canada orders. Phew!  

60-DAY MONEY BACK GUARANTEE

If for any reason you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund within 60-days of receiving your order. No questions asked. For more information on returning your item(s), see our returns policy below.

RETURNS POLICY

If for any reason you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund within 60-days of receiving your order. Return costs are the responsibility of the customer. Your item(s) will need to be unused, in new condition with the original packaging and/or tags still attached. 

If you wish to return your item(s), contact us here. Please include your name and order number. 

We will then provide you with return instructions and a delivery address. Returns must have obtained authorisation from us before being sent back for processing. 

Once your return has been received and processed, we'll issue a refund via the method you originally paid with, excluding any shipping costs you incurred on the original order. The funds may take up to 3 business days to appear in your bank account.  

*Note, the return address for all apparel worldwide (including kids t-shirts and MTB jerseys), is our New Zealand Shredquarters.

Order changes and cancellations

To cancel or change an order, please contact us immediately. Please note, because orders are often processed the same day they are placed, we cannot guarantee we’ll be able to cancel or change an order. If an order has already been processed or dispatched, customers will need to refer to our returns policy.